Cancellation Policy for Boat Rentals
Booking and Payment:
- A non-refundable deposit of 25% of the total rental cost is required to secure your booking.
- The remaining balance is due 30 days before the rental start date.
Cancellation by Renter:
- Cancellations made more than 30 days before the rental start date: Full refund of the amount paid, excluding the non-refundable deposit.
- Cancellations made between 15-30 days before the rental start date: 50% refund of the total rental cost.
- Cancellations made less than 15 days before the rental start date: No refund.
Cancellation by Us:
- If we must cancel your booking due to unforeseen circumstances (e.g., severe weather, mechanical issues), we will offer you the option to reschedule your rental or receive a full refund of all payments made, including the deposit.
Rescheduling:
- Rescheduling requests made more than 30 days before the rental start date can be accommodated based on availability, with no additional fees.
- Rescheduling requests made within 30 days of the rental start date will be treated as a cancellation and rebooking, subject to the cancellation policy outlined above.
No-Show Policy:
- If you do not show up for your rental on the scheduled date and time, the entire rental cost is non-refundable.
Weather Policy:
- Cancellations due to severe weather conditions (e.g., hurricanes, tropical storms) will be eligible for a full refund or rescheduling without penalty.
- Mild weather conditions (e.g., light rain) are not considered valid reasons for cancellation or rescheduling.